Refund policy

This policy applies to orders placed on the Nightwell online store. It does not limit any rights you have under the mandatory consumer protection laws that apply to you.

Return window

You may request a return within 30 days of receiving your order.

Request approval first

Before sending anything back, contact our customer support team and wait for confirmation. We will confirm whether your return is accepted and send you return instructions and the return address. Please include your order number in your message. Parcels sent back without prior approval may not be accepted.

Condition of returned items

Items must be unworn, unused and undamaged, with all tags still attached, and returned in their original packaging.

Where to send an approved return

Approved returns are sent to a return address in China, which our customer support team will provide to you individually when your return is approved. Our registered office in Hong Kong is not a return address. Please do not send returns there.

Return shipping costs

For a standard return (for example, a change of mind or a size that did not work), the cost of return shipping is paid by the customer.

Wrong, damaged or faulty items

If you receive an item that is incorrect, damaged or faulty, contact our support team and include photographs of the item and of the packaging. We will arrange a replacement or a refund at no return shipping cost to you.

Inspection and decision

Once your return has been received and inspected, we will contact you with the outcome.

Refunds

Approved refunds are issued to your original payment method within 3–5 business days after the returned item has been received and inspected. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement. We do not offer instant refunds.

Items that cannot be returned

Gift cards and items marked as final sale cannot be returned, where permitted by law. For hygiene reasons, intimate items such as bras, briefs and thongs cannot be returned if the hygiene seal or protective liner has been removed, or if there are any signs of wear.

Your statutory rights

Nothing in this policy limits or excludes any mandatory rights you have under the consumer protection laws of your country of residence.

Contact

Email: getsixseven@gmail.com · Phone: 61078513. We reply within 1–2 business days.