Shipping policy
Nightwell ships internationally. We deliver to every country that is available at checkout — if your country can be selected during checkout, we can ship to you. This currently includes the United States, the United Kingdom, the European Union, Canada, Australia, New Zealand and a selected list of additional countries.
Order processing
Orders are processed within 1–3 business days before being handed to the carrier. Orders placed on weekends and public holidays are processed on the next business day.
Who ships your order
Our products are fulfilled and shipped by our trusted fulfilment partners located in China. Parcels are sent directly from them to you.
Delivery times
Standard delivery normally takes approximately 7–20 business days after dispatch. Delivery time depends on the destination country, the carrier and customs clearance.
All delivery times are estimates, not guarantees. We do not promise a guaranteed delivery date. Carrier delays, customs inspections, weather, peak seasons and local postal disruptions can extend delivery times.
Shipping rates
- Orders below US$59: standard shipping US$4.99
- Orders of US$59 or more: free standard shipping
The free shipping threshold is calculated on the order subtotal after any discounts have been applied. Shipping is calculated and shown at checkout before payment.
Tracking
Tracking information is provided by email once your order has been handed to the carrier and tracking becomes available. Please allow a few days after dispatch for the first tracking scan to appear.
Delivery address
Customers are responsible for providing a complete and accurate delivery address, including apartment or unit number, postal code and a valid phone number. We cannot be held responsible for parcels lost because of an incorrect or incomplete address.
If you need to change your address, contact us immediately. Address changes cannot be guaranteed once an order has been dispatched.
Customs duties and import taxes
Customs duties, import taxes and other local charges may be payable by the customer if they were not collected at checkout. These charges are set by the authorities in your country and are outside our control. Nightwell is not responsible for parcels delayed or refused by customs.
Delays
If your tracking has not updated for an unusually long period, or your order has not arrived within the estimated window, please contact our support team and we will investigate with the carrier.
Contact
Email: getsixseven@gmail.com · Phone: 61078513. We reply within 1–2 business days.